Web and VoiceXML Development

The Ambir Professional Services team helps carriers and enterprise customers develop and deploy web sites enabled with new speech-based services, as well as port legacy IVR and non-speech-enabled applications to the VoiceXML platform. With Ambir Professional Services, you will be able to launch voice-driven applications effectively, economically, and on schedule.

A team of experienced professionals handles all aspects of project management, including business case development, requirement analysis, functional specification, project development timelines, application development, quality assurance and deployment.

Ambir provides companies with end-to-end consulting on voice technology solutions that help increase revenues and improve customer service. Using scalable, open standards-based technology, Ambir can work with many partner technologies (Genesys, Nortel, Aliant Hosted IVR) to deploy you solution.

With over a decade of experience in leading-edge voice and call centre technologies, Ambir is uniquely qualified to deliver voice technology solutions using industry-standard VXML products. No matter what your field of activity, or what business processes or technology you use, our implementation services will streamline your project and keep it on track, helping you reduce your risks and control your costs.

Voice Application Development

Through enhanced voice applications, telcos, ISPs and business enterprises can provide “feature rich” value-added services along with existing technologies and network infrastructure. End-users can access and manage information and content stored from any website or database using a conventional telephone or mobile phone, without the need for special WAP, WEB or touch-tone alternatives.

The Ambir application development team helps carriers, enterprises and contact centres to rapidly develop and deploy speech-enabled web services. These include application requirements analysis, system design, testing, system management and reporting tools.

Technology

Solutions are planned and developed on a variety of platforms. Our objective is ensure a technology and procurement strategy which meets their business needs. Ambir can develop applications on existing customer in-premises voice platforms, next-generation off-the-shelf VXML platforms or the Aliant Hosted IVR platform, using the latest JAVA or .NET development tools. Applications are linked to enterprises’ back-end systems (databases, CRM platforms, etc.) and can be integrated with in-premises or outsourced call centre solutions.

User Interface Design

One of the most important aspects of voice applications is how the voice interface is designed. We work closely with customers in order to understand their requirements and listen to their concerns, seeking to design the most user-friendly and efficient interface possible. We use professional recording studios to guarantee high-quality output.