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Contact Centre Technologies
Development of Contact Centre Technology Strategies Whether it is VOIP, interactive chat, multi-channel interaction routing, interactive voice applications, or CRM integration, Ambir professionals can determine a pragmatic blend of technologies tailored to maximize the business benefit of a contact centre. Once core components of the strategy are defined Ambir can help assess buy vs. build decisions as well as specific vendor technology selections. Planning and Execution of Contact Centre Technology Implementations Ambir consultants have assisted numerous clients, both small and large, with the successful implementation of contact centre products and technologies. We can help with all aspects of implementation including planning, installation, configuration and testing. Development of Custom Voice Applications Interactive voice response (IVR) applications remain a core component of any contact centre application environment. Ambir has a long history of developing these types of applications across multiple technology platforms and leveraging the latest technologies including VXML and voice recognition to ensure efficient and targeted customer interactions. Integration with Business Applications Integration with core business systems can often be the most critical component of a contact centre technology implementation. Ambir consultants have the technical expertise to design and build custom integration components including CRM adaptors, intelligent screen-pop capabilities, IVR business data integration, and display board interfaces. |
Ambir consultants have a deep and wide breadth of experience with contact centre technologies and multi-channel interaction management. Our professionals have been involved in most aspects of this sector including the development of contact centre software products and numerous client implementations. Drawing on this extensive knowledge Ambir can assist our clients with: